Shipping & Delivery
Processing and Delivery Time:
Dear customers, please note that the estimated total delivery times to the customer's address or to a pickup location are calculated based on the Processing Time and the Transit Time.
- Processing Time applies to all orders, including those containing customized items or requiring assembly, and takes 1 to 2 business days (Monday to Friday). Processing time is the difference between the cut-off time for accepting an order and the time the order is ready for transit (handover to the carrier).
- Transit Time takes 1 to 4 business days (Monday to Friday). Transit time is the time it takes for the carrier to deliver a product to a customer.
Estimated total delivery times to the customer's address or to a pickup location will take 2 to 6 business days (Monday to Friday).
The order cut-off time is 2:00 PM (GMT+01:00) Central European Standard Time (Rome), and estimated delivery times are calculated based on the time the order was placed (before or after the cut-off time) and the specified Processing Time and Transit Time. If delivery falls on a holiday, the estimate will be adjusted accordingly.
We would like to point out that business days are Monday through Friday (excluding Saturdays, Sundays, and holidays).
Shipping Method (couriers assigned to manage the shipment):
Packages are shipped to the shipping address specified by the customer when placing their order in our online store, and at our discretion via UPS, Fedex, etc. Any specific requirements regarding shipping, courier selection, or additional paid services must be requested by the customer from our company before placing an order and paying.
Shipping Costs:
We currently ship worldwide. All our packages are insured. Shipping is free and includes handling, packaging, and insurance. The minimum order value required for acceptance is €23.78 excluding VAT, or €29.01 including VAT (this value in euros will be converted into the other currencies you select).
Customs:
Product prices include taxes and customs duties. For countries outside the EU, we handle the customs declaration, so you will not have to pay any customs duties. Please note that shipping times may be affected by certain holidays, bank holidays, or customs delays. We appreciate your understanding!
Packaging:
Special care is taken with fragile items. The boxes are adequately sized and your items will be well protected.
During delivery:
If you encounter any problems during delivery, please note "WRITTEN RESERVATION" and describe the reason directly on the courier's delivery note (e.g., accepted with reservations for an open package, a sealed package, a package sealed with plain tape without a company logo, missing package, crushed packages, a broken package, or a torn cardboard box, etc.). Please remember that if you sign for the package without contesting any obvious damage or discrepancies, the courier is released from all liability for damage incurred during transport. If the recipient is absent at the shipping address indicated on the order, the courier will leave a note and try again. If the recipient is still absent, the goods will be returned to the sender. You will find the invoice, receipt, or tax discount inside the package. If you lose your sales document, you can request a PDF copy from customer service by email. Alternatively, you can download the sales document directly from your account in the "Orders" section.
Contacts:
If you have any questions about shipping, please feel free to contact us at the following numbers:
SOUNDSOUND / SMARTTEK
Contrada Calice SNC
92024 CANICATTI
Agrigento
ITALY
Phone: +39 0922 667051
Email: info@soundsound.store
